Information & FAQs
Shipping & Delivery
Flat rate of USD 70.00 worldwide shipping with Thai Post EMS with tracking numbers.
We usually dispatch orders within 2 working days. Delivery times vary based on destination. Delivery times range from 1 to 3 working days and 5 to 10 working days depending on the shipping address within Thailand and outside of Thailand, respectively.
Extra duties and taxes may apply to countries outside of Thailand. Please email us at firstname.lastname@example.org for further inquiries.
If your product is defective or if you have received an incorrect order by mistake, please send it back to us within 14 days of delivery for a full refund. All items must be returned in original condition and in the original packaging.
All our products come with a 3 year warranty, please contact us at email@example.com if anything happens.
If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands.
Our products are covered by a 3-year warranty from the day they were bought, when used under normal conditions and for the purpose intended.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
Please email our support team with your order details and a description and photographs of the defect or damage.
We happily accept Mastercard, Visa or Paypal.
I require more information.
Please kindly email us at firstname.lastname@example.org with the details, and we will do our best to resolve it to your satisfaction.
2nd Floor, Gaysorn Village
2nd Floor, Central Embassy
1031 Ploenchit Rd., Lumpini, Pathum Wan, Bangkok 103300
11am - 9pm daily
Sati HandCraft Coffee
35 Rama VI Soi 30, Samsen Nai, Phaya Thai, Bangkok 10400
8am - 8 pm daily
Kuwana 181-15 Miyamae, Onakashinden, Kuwana-Shi, Mie, Japan
10am - 8pm, close on Wednesday Tel: +81-594-32-3688
Yokkaichi 2-12-24 Hinaganishi, Yokkaichi-Shi, Mie, Japan
10am - 8pm, close on Wednesday Tel: +81-59-349-1955
Quadro sundry store (www.quadro-web.com)
Midori 1-605-2 Ubakoyama, Midori-Ku, Nagoya-Shi, Aichi, Japan
10am - 8pm close on Wednesday Tel: +81-52-693-836
Okazaki 1-1 Idashinmachi, Okazaki-Shi, Aichi, Japan
11am - 8pm close on Wednesday Tel: +81-564-83-7429
Nishinomiya (Hankyu Nishinomiya Gardens) 14-2 Takamatsucho, Nishinomiya-Shi, Hyogo, Japan
10am - 9pm Tel: +81-798-78-5708