Information & FAQs

Shipping & Delivery


Free shipping nationwide within Thailand with Kerry Express with tracking numbers.


Flat rate of USD 50.00 worldwide shipping with Thai Post EMS with tracking numbers.


We usually dispatch orders within 2 working days. Delivery times vary based on destination. Delivery times range from 1 to 3 working days and 5 to 10 working days depending on the shipping address within Thailand and outside of Thailand, respectively.


Customs Fees


Extra duties and taxes may apply to countries outside of Thailand. Please email us at info@quillberry.com for further inquiries.

Returns


If your product is defective or if you have received an incorrect order by mistake, please send it back to us within 14 days of delivery for a full refund. All items must be returned in original condition and in the original packaging.


All our products come with a 3 year warranty, please contact us at info@quillberry.com if anything happens.


Exchanges


If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands.

Warranty


Our products are covered by a 3-year warranty from the day they were bought, when used under normal conditions and for the purpose intended.


This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.


Claim


Please email our support team with your order details and a description and photographs of the defect or damage.

Payment options


We happily accept Mastercard, Visa or Paypal.

I require more information.


Please kindly email us at info@quillberry.com with the details, and we will do our best to resolve it to your satisfaction.

Retailers


Thailand

2nd Floor, Gaysorn Village
999 Ploenchit Rd. Lumpini, Plathumwan, Bangkok 10230
10am - 8 pm daily Tel: +66 61-773-6023

Japan

Antom side


Kuwana 181-15 Miyamae, Onakashinden, Kuwana-Shi, Mie, Japan  

10am - 8pm, close on Wednesday Tel: +81-594-32-3688


Yokkaichi 2-12-24 Hinaganishi, Yokkaichi-Shi, Mie, Japan 

10am - 8pm, close on Wednesday Tel: +81-59-349-1955


Quadro sundry store (www.quadro-web.com)


Midori 1-605-2 Ubakoyama, Midori-Ku, Nagoya-Shi, Aichi, Japan

10am - 8pm close on Wednesday Tel: +81-52-693-836


Okazaki 1-1 Idashinmachi, Okazaki-Shi, Aichi, Japan 

11am - 8pm close on Wednesday Tel: +81-564-83-7429


Nishinomiya (Hankyu Nishinomiya Gardens) 14-2 Takamatsucho, Nishinomiya-Shi, Hyogo, Japan 

10am - 9pm Tel: +81-798-78-5708


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